FAQ's

1. Where can I contact customer support?

You can contact our customer support team by sending an email to barkyusa@yahoo.com. We are here to assist you with any questions or concerns you may have.

2. Can I get a refund if I am not satisfied with my purchase?

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please make sure the item is in the same condition as when you received it, with all tags and in its original packaging. Contact our customer support team at barkyusa@yahoo.com to initiate the refund process.

3. Where are the products shipped from?

Our products are shipped from various locations depending on availability and proximity to your shipping address. We work with trusted suppliers and manufacturers worldwide to ensure timely delivery of your orders.

4. How long does shipping take?

Shipping times may vary depending on your location and the product you ordered. Generally, you can expect your order to arrive within 7-20 business days. Please note that due to current global circumstances, there may be occasional delays beyond our control. Rest assured, we are doing our best to get your order to you as quickly as possible.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be certain restrictions and additional customs fees or duties imposed by your country's customs authorities. It is the buyer's responsibility to be aware of and cover any additional charges that may apply.

6. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

7. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

8. Are your products safe for pets?

Yes, our products are designed with the safety and well-being of pets in mind. We prioritize using high-quality materials that are non-toxic and durable. However, it is important to supervise your pets while they are playing with toys or using any grooming tools to ensure their safety.

9. Do you offer wholesale or bulk ordering?

Yes, we offer wholesale and bulk ordering options for certain products. If you are interested in purchasing a large quantity of items, please contact our customer support team at barkyusa@yahoo.com for more information and pricing.

10. Can I cancel or change my order after it has been placed?

Once an order has been placed, it is processed and prepared for shipment as quickly as possible. Therefore, we cannot guarantee that changes or cancellations can be made after an order has been submitted. If you need to make any changes, please contact our customer support team immediately, and we will do our best to assist you.